Trending Content

Mount Vernon Packaging, Inc.

By AICC Staff

March 30, 2017

width=577

Mount Vernon Packaging, Inc., one of AICC’s newest members, has built a company around providing superior customer service

and developing long-lasting relationships with people who need paper boxes.

“We are a company that is willing to go above and beyond to ensure that our customers’ needs are met,” says Tommy Nuce, a Mount Vernon salesperson who is next in the family line to take over the business. “When we are fortunate enough to begin a relationship with a new customer, we work hard to show them that they made the correct decision. We enjoy building relationships that will stand the test of time.”

It’s a commitment that has paid off in happy, loyal customers that have allowed the independent corrugated box company to grow over decades and expand capabilities. Their customers are quick to praise them and the relationships they’ve developed.

“Mount Vernon Packaging has been our local box supplier for 15 years,” says Kim Comer, the human resource and accounting manager for Replex Plastics. “Their deliveries are always on time, and they provide a very quick turnaround on quotes. … Our sales representative will stop on short notice to help us create whatever size we need and will bring sample boxes in 24 hours or less. It’s a pleasure to work with Mount Vernon Packaging.”

Mount Vernon Packaging was founded in 1971 by Eugene W. Schoenrock. He ran it until 1995, when he passed away. At that point, Donald Nuce, Schoenrock’s son-in-law, took over the business, and he is still the president. During the past 10 years, Tommy Nuce has been transitioning into more responsible roles and learning more about the company to eventually take it over.

“It’s all I’ve ever known,” Nuce says. “If it weren’t for our company, I couldn’t tell you what I’d be doing.”

Keeping it in the family has allowed Mount Vernon Packaging to develop long-term relationships with the staff. There are some who have been with the company for up to 25 years, making a career out of Mount Vernon Packaging. Longevity among the staff has let them form close relationships and a strong team, which helps them make sure orders are filled in a timely manner.

“It’s definitely a family business with a family-type atmosphere, with people who have been with us for so long,” says Nuce.

In 1999, Donald Nuce moved the company to a new 55,000-square-foot facility, which still services their needs and those of their customers. The facility lets them warehouse products to accommodate customers’ last-minute needs. During the year of their move, the Knox County Chamber of Commerce recognized them as the “Small Business of the Year.”

It’s a facility that Mount Vernon is always happy to show off to their customers, and one they take pride in maintaining.

“We’re definitely proud of our facility, and we really try to take care of it,” says Tommy Nuce. “Nearly every person that tours our plant comments on the cleanliness, and that is something we love to hear.”

Being a small, family-owned business lets Mount Vernon do things that larger corrugated companies would find inefficient. They manufacture all boxes to customer specifications instead of doing standard bulk orders. They are able to manufacture any kind of corrugated product, such as regular slotted containers (RSCs), die-cut boxes, partitions, corner protectors, core pallets, and internal packaging. They use single-, double-, or triple-wall board in a variety of strengths. They are able to print multiple colors and plain cartons on standard brown or white board. Mount Vernon also offers reusable and returnable plastic corrugated products such as totes, divider sets, custom dunnage, layer pads, plastic pallets, collapsible bulk containers, and industrial bag systems.

The Mount Vernon staff works closely with customers to help design and deliver a product that fulfills their needs at the lowest cost and highest quality.

Nuce emphasizes their just-in-time service that keeps customers coming back to them. He is committed to building long-term relationships.

“It’s all about the relationship we’re able to build with our customers,” says Nuce. “People really appreciate it. They can call and talk to me like a friend and tell me what they need. If there is an issue, we work through it together. I feel that we really excel at customer service.”

Mike Cullers, a sales manager with Ver-Mac Industries, Inc., confirms Nuce’s statements.

“From helping us develop new and innovative packaging solutions to helping us solve some of our logistical challenges, they have been great to work with,” says Cullers. “I wouldn’t hesitate to recommend Mount Vernon Packaging to anyone for their packaging needs.”

width=583


width=150Virginia Humphrey is director of membership at AICC.

Post Tags