Troubleshooting?

November 29, 2017

We all just want technology to work. Unfortunately, that doesn’t always happen, even on AICC’s website. If you or your team are having trouble logging in, here are a few simple ways to troubleshoot the problem.

Tips for Shared Computers

Some member companies are having all of their employees take AICC’s free online courses. Some have even set up a few computers for everyone to use. To minimize logintry the following:

Uncheck the “Remember Me” box when you log in. This can confuse your browser, since it could be trying to remember everyone’s password for the same website.
If multiple people are using the same computer, we recommend using a private browser window. Private browser windows forget everything after you close them, so even if someone forgets to sign out, the next person will be able to log in easily.

To open a private browsing window:

You Click ‘Sign In’ and Nothing Happens

You have entered your username and password, but when you click “Sign In,” the boxes go blank. This normally means that either your username or your password was entered incorrectly. Make sure your caps lock key is off, and try again. Still not working? Use the “Reset Password” link to set your password to whatever you want.

You Click ‘See All Courses’ and Are Sent to Your Profile Page

AICC’s most-visited page is now the Free Online Courses page. You do have to be logged in to see this page. If you log in to get to this page or click “See All Courses” and are redirected to your profile, this is an issue with your browser’s cache. Cache is like your browser’s memory. If it sends you somewhere you were not expecting, it is because the browser remembers what happened last time you clicked on that link. To solve this issue, you can clear your browser’s cache or use the instructions above to try logging on in a private browser window.

Instructions to clear cache:

Have more questions? Call AICC at 703-836-2422, and any staff member can help.